Jack Ma

Image of an old St George bank coaster
Banks must lift their branding game

Banks were originally businesses based on customer trust. Today that trust has diminished as they juggle their priorities between the customer, employees, community and shareholders. It's the focus on the latter that has diluted that sense of trust the most.

From humble beginnings, Jack Ma created e-commerce giant Alibaba. Bloomberg
Jack Ma and the unicorns

The next tech superstar will come from whoever develops something that invalidates how people consume or produce in some way, because Jack Ma is not going to vacate his position.

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