The ABC behind successful teamwork
With teamwork as the secret sauce for service excellence, is identifying and cultivating the right blend of teamwork mechanisms the special ingredient to transform customer satisfaction into profits?
CEO Insights: Andrew Baxter on marketing and robotics
How is marketing being transformed by machine learning and robotics and what does this mean for the consumer?
The collision of marketing and robotics: robots at your service
Marketers have long had a fascination with robots. But recently marketers have been most excited about the growing ability of robots to provide customer service.