Nate is a Lecturer in Human Resource Management in the Discipline of Work and Organisational Studies. He completed his PhD specialising in organisational behaviour and management at the University of Sydney Business School. His research examines various aspects of team effectiveness, including team leadership, frontline service teams, and team well-being and performance. Nate has conducted research and worked with international organisations in many sectors including banking, financial services, government, healthcare, manufacturing, and education. He was also a recipient of the Business School Research Scholarship and winner of the John C Harsanyi Graduate Medal (USyd Alumni Awards).
With teamwork as the secret sauce for service excellence, is identifying and cultivating the right blend of teamwork mechanisms the special ingredient to transform customer satisfaction into profits?